PRIVACY POLICY
Last updated: February 1, 2026
DATA WE COLLECT
Account information (name, email, company details), payment data (processed securely via our payment provider), server usage metrics (CPU, RAM, bandwidth, storage consumption), and support ticket communications. We collect only what is necessary to deliver and maintain our services.
WHY
Service delivery and account management. Billing and payment processing. Security monitoring and threat detection. Performance optimization and infrastructure capacity planning. Responding to support requests and resolving technical issues.
STORAGE
All data resides in European facilities. AES-256 encryption at rest, TLS 1.3 in transit. Infrastructure is isolated per customer — your environment is not shared. Physical and digital access controls are in place with full audit logging.
RETENTION
Personal data is retained while your account is active plus 60 days post-closure. Server access logs are purged after 30 days. Billing records are retained as required by tax and financial regulations. You can request earlier deletion of your personal data at any time.
YOUR RIGHTS
Full GDPR compliance. You have the right to access, delete, export, and restrict processing of your personal data. Data portability is supported — request an export and we'll provide your data in a machine-readable format. All requests are processed within 30 days.
COOKIES
Session cookies only. Zero tracking. Zero analytics cookies. Zero third-party advertising technologies. Our cookies are strictly necessary for authentication and session management — nothing more.
THIRD PARTIES
Payment processor only. No data sales. Ever. We do not share, sell, trade, or rent your personal data to any third parties for marketing or advertising purposes. If compelled by law, we will notify you where legally permitted.
SECURITY
DDoS-protected infrastructure with multi-Tbps mitigation capacity. Continuous network monitoring with automated threat response. All access is logged and auditable. Regular penetration testing and security assessments are conducted by independent third parties.
CHANGES
Updates to this policy will be posted on this page with a revised date. Major changes that affect how we collect or use your data will be notified via email. Continued use of our services after changes constitutes acceptance.